Comprehensive protection
DJI Care Referesh is a comprehensive 24-month insurance offered by DJI for its new products, so you don't have to worry about the safety of your device during use. In case of damage, for a small fee (PLN 139 for the first exchange, PLN 169 for the second exchange, PLN 189 for the third exchange and PLN 709 for the Flyaway service) a new device is waiting for you or in a condition that does not bear signs of use.
Feel like a VIP
Users with DJI Care Refresh protection are prioritized, reducing replacement times to a minimum. What's more, users also have VIP privileges when contacting DJI support, so all it takes is one phone call to quickly get an answer to any question.
How it works
After purchasing the DJI Care Refresh card, the user goes to the DJI website and activates the insurance by providing the card number and the serial number of the product to which the protection is to be assigned. The caveat is that activation must occur no later than 48 hours after product activation.
When an accident happens
1. The user reports the defect and sends the model to the German DJI service with a note that he has DJI Care Refresh.
2. The user receives a repair quote and on this basis decides whether he wants to repair / replace it for a fee or through DJI Care Refresh.
3. After selecting the DJI Care Refresh option, the user pays a fee of PLN 139 for the first exchange, PLN 169 for the second exchange, PLN 189 for the third exchange or PLN 709 for the Flyaway service and receives a new product or one that does not bear signs of use.
4. The replaced product is prioritized delivered to the user with free shipping.
Reservations
DJI Care Refresh does not include:
1) Lost or partially lost camera, gimbal or accessories.
2) Stealing or abandoning the product.
3) Damage caused by flight in inappropriate weather conditions.
4) Transmitter, additional accessories.
5) Deliberate loss of the drone.
6) Damage to the housing that does not affect the performance of the product.
7) Direct or indirect damage caused by force majeure.
8) Defects occurring outside the validity period of DJI Care Refresh.
9) Additional fees related to improving the model, improving its performance.
10) Defects resulting from modifications that do not comply with the instructions in the User's Guide or from the use of incompatible batteries and chargers.
11) Defects resulting from the use of unauthorized accessories, batteries or software.