DJI Care Refresh is your drone's service protection that will provide you, for a small additional fee, with three replacements of damaged equipment in two years, covering damage caused m.in as a result of a collision or contact of the product with water. The damaged equipment will then be replaced with a new or equivalent new product. The Service Package can be activated once up to 48 hours after activation (first launch) of the drone or at a later date after sending the verification video to DJI.
For drones from the DJI Mini 3 Pro series, the cost of the first replacement as part of DJI Care Refresh is PLN 479. The cost of the second exchange is 509 PLN. However, the cost of the third exchange - 569 PLN. The cost of the Flyaway service is 1 649 PLN.*
*If reported directly to the manufacturer, the exchange amount may change depending on the current exchange rate.
1. The code should be activated at: https://support.dji.com/care/active
2. During the activation process, you must provide the content of the Care Refresh code, the serial number of the device (it is located directly on the product) and the data of the person activating the Package (name and surname, e-mail address).
3. The Service Package will be activated and automatically assigned to the appropriate region. You will receive a confirmation of DJI Care Refresh activation by email. Your drone is now safe!
It is also possible to assign DJI Care Refresh to the product after 48 hours have elapsed since its activation. To do this, send a verification video presenting the status of the device to the manufacturer. Detailed information and sample video material are available at: https://repair.dji.com/en/djicare/customerupload.
The procedure for dealing with an accident is very simple. All you have to do is report the failure and send the damaged equipment to dji warranty service - do not forget to note that you are using DJI Care Refresh. Once you have received a repair quote, you can choose whether you choose to do so or whether you prefer to use a replacement as part of the Service. When you choose the second option, you only have to pay the appropriate fee - you will receive the replaced device as a priority, and if you are located in the same region where the DJI Care Refresh service was purchased, the shipping will be paid by the manufacturer!
1. The user reports the fault and sends the drone to the German DJI service with an annotation that he has DJI Care Refresh.
2. The user gets a quote for the repair and on this basis decides whether he wants to make the repair / replacement for a fee or by DJI Care Refresh.
3. After selecting the DJI Care Refresh option, the user pays a replacement fee and gets another copy or new spare parts, i.e. a gimbal, a camera, propellers.
4. The replaced product is prioritized to be delivered to the user with free shipping.
By purchasing DJI Care Refresh you protect your drone from m.in fall, drowning, collision or accident caused by the disruption of the drone's signal. DJI Care Refresh also covers accidents caused by the fault of the operator.
- User error.
- Signal interference.
- Collision.
- Drowning (The condition for using the protection is to deliver the drone wreck to the manufacturer's service center).
- Downfall.
1) Lost or partially lost drone, gimbal or accessories.
2) Theft or abandonment of the product.
3) Damage caused by flight in improper weather conditions.
4) Transmitter, additional accessories.
5) Deliberate loss of the drone.
6) Damage to the case that does not affect the operation of the product.
7) Direct or indirect damage caused by force majeure.
8) Defects occurring outside the validity period of DJI Care Refresh.
9) Additional fees related to the improvement of the model, improving its performance.
10) Defects resulting from modifications that do not comply with the recommendations in the user manual or from the use of incompatible batteries and chargers.
11) Defects resulting from the use of unauthorized accessories, batteries or software.