Additional one-year protection
DJI Care Enterprise Basic Renew extends the standard protection of DJI Care Enterprise Basic by an additional year. To use the extension, you must have an active base version of DJI Care Enterprise Basic and have used up to 1 exchange. Basic and Extended Service can be activated one by one, earning a full 2 years of DJI Care Enterprise Basic protection.
Comprehensive protection
DJI Care Enterprise Basic is a comprehensive 12-month service offered by DJI for Enterprise products, so you don't have to worry about the safety of your drone during flight. In the event of a collision, flooding, loss of signal or fall, a new device or in a condition that does not bear signs of use is waiting for you.
Feel like a VIP
Users with DJI Care Enterprise Basic protection are prioritized, reducing drone replacement times to a minimum. What's more, users also have VIP privileges when contacting DJI support, so all it takes is one phone call to quickly get an answer to any question.
How it works
After purchasing the DJI Care Enterprise Basic package, the user goes to the DJI website and activates the service by entering the serial number of the drone and/or the serial number of the camera to which the protection is to be assigned. The caveat is that activation must take place no later than 48 hours after activating the device.
When an accident happens
1. The user reports the fault and sends the model to the German DJI service with a note that he has DJI Care Enterprise Basic.
2. The user gets a repair quote and on this basis decides whether he wants to repair / replace it for a fee or through DJI Care Enterprise Basic.
3. When you select DJI Care Enterprise Basic, you pay a fee and get a new product or new spare parts.
4. The replaced product is prioritized delivered to the user with free shipping.
Reservations
DJI Care Enterprise Basic does not include:
1) Lost or partially lost camera, gimbal or accessories.
2) Stealing or abandoning the product.
3) Damage caused by flight in inappropriate weather conditions.
4) Transmitter, additional accessories.
5) Deliberate loss of the drone.
6) Damage to the housing that does not affect the performance of the product.
7) Direct or indirect damage caused by force majeure.
8) Defects occurring outside the validity period of DJI Care Enterprise Basic.
9) Additional fees related to improving the model, improving its performance.
10) Defects resulting from modifications that do not comply with the instructions in the User's Manual or from the use of incompatible batteries and chargers.
11) Defects resulting from the use of unauthorized accessories, batteries or software.
